Question 1

What information is needed for a quote?

Accepted Answer

To ensure a smooth quotation process, the following details are welcome:
• The model design and selected add-ons
• The height and width of the panels, gate and wicket gate
• The installation location
• The number of elements and their type

Question 2

Can the design be changed after ordering?

Accepted Answer

Changes are possible until the drawings are approved. After production, changes are also possible, but they involve an additional fee.

Question 3

Is a deposit required when placing an order?

Accepted Answer

Yes. After acceptance of the detailed offer, we collect 30% of the total order value.

Question 4

Do you fulfil orders throughout Poland?

Accepted Answer

Yes, we operate across the entire country. We also have distributors in most regions of the country.

Question 5

Can I order just the product without installation?

Accepted Answer

Yes, installation on our part is optional but not mandatory.

Question 6

Do you offer pre-purchase consultation?

Accepted Answer

Our experts will be glad to help you choose the right fencing and roofing solution.

Question 7

Can a fence be made to measure?

Accepted Answer

All our fences are made to the individual dimensions of the client's plot.

Question 8

Is fence installation included in the price?

Accepted Answer

No. Due to distance and order size, we calculate the installation and transport service individually.

Question 9

How long does it take to produce and install a made-to-measure fence?

Accepted Answer

The lead time depends on the chosen model and current production capacity, but it is typically 6 to 8 weeks from approval of the design. The installation itself, on a prepared foundation wall, usually takes our team 1 to 3 working days.

Question 10

Do you carry out measurements at the client's site?

Accepted Answer

Yes. Once the offer is confirmed, we send technicians to take measurements, who precisely measure the area for the future fence.

Question 11

How should I prepare for the fence measurement?

Accepted Answer

No aggressive dogs on the property, and a hot coffee or tea for the technicians.

Question 12

How long does the measurement take?

Accepted Answer

Depending on the terrain and the size of the order, the measurement can take from a dozen or so minutes to a few hours. For more complex cases, we send more people to the site.

Question 13

Is the measurement free of charge?

Accepted Answer

Yes, measurements carried out by our qualified technicians are completely free of charge.

Question 14

At what stage is the measurement carried out?

Accepted Answer

After presenting the quote and once the client accepts it, we arrange a mutually convenient date for the measurement.

Question 15

Can I submit my own dimensions?

Accepted Answer

We do allow this; however, we always recommend a measurement taken with precise measuring tools. This way we can be sure that every element of the fence will fit perfectly.

Question 16

Can installation be carried out in winter?

Accepted Answer

In favourable weather conditions (no snowfall, above-zero temperatures), installation in the ground is entirely possible.

Question 17

Is the installation carried out by your own team?

Accepted Answer

Yes, we have several installation teams, assigned depending on the complexity of the order.

Question 18

How should I prepare the property for installation?

Accepted Answer

The fundamental requirement is a proper foundation for our fences and well-set posts.

Question 19

Do you install on sloped or uneven terrain?

Accepted Answer

Yes, every property is different. During the free measurement, our experts assess the slope of the terrain. We design the panels so that they align perfectly with the line of the plot – we use an attractive stepped installation or panels cut at the appropriate angle.

Question 20

Will a sliding gate work in winter during snowfall?

Accepted Answer

Of course. We use high-quality rolling carriages hidden deep within the support rail, which protects the mechanism from snow and ice. You only need to remember to clear snow from the gate opening so that the safety photocells can correctly detect obstacles.

Question 21

Do you also build the foundation wall?

Accepted Answer

We specialise exclusively in the production and installation of aluminium systems, so we do not pour concrete. However, we provide precise technical plans with post spacing for the foundation wall contractor.

Question 22

Does aluminium discolour over time?

Accepted Answer

No, properly painted and protected aluminium will remain in pristine condition for many years.

Question 23

Why choose an aluminium fence instead of a steel one?

Accepted Answer

The main differences are weight and complete resistance to corrosion. Aluminium does not rust, requires no annual maintenance and is much lighter, which dramatically extends the lifespan of the gate automation. Unlike steel, it is an investment for decades.

Question 24

What is Termodruk, and does it fade in the sun?

Accepted Answer

Termodruk is an advanced process of fusing a wood pattern directly into the structure of the powder coating. As a result, the coating is 100% resistant to UV radiation and weather conditions. It does not fade or peel, and from up close it closely resembles natural wood (e.g. Golden Oak or Walnut).

Question 25

How do I care for and clean a modern aluminium fence?

Accepted Answer

Our fences are practically maintenance-free. There is no need to paint or impregnate them. Simply rinse them with water 1–2 times a year (e.g. with a pressure washer on a gentle stream) or use a soft sponge with a mild detergent to remove dust.

Question 26

What colours of aluminium fences are available?

Accepted Answer

Our range allows you to choose any colour from the entire RAL palette. In addition, we offer a Termodruk coating as an imitation of the look of wood. Each coating can be finished in three textures: matte, gloss and fine structure. More information – see the RAL Palette tab

Question 27

Do aluminium fences rust?

Accepted Answer

No, aluminium as a material is resistant to rust. Properly prepared and powder-coated aluminium is completely safe and durable. Rust, sun, snow and other weather conditions pose no threat to it.

Question 28

How long does an aluminium fence last?

Accepted Answer

Our fences last for many years in perfect condition. The average durability of aluminium fences is between 20 and 50 years.

Question 29

Are aluminium fences resistant to weather conditions?

Accepted Answer

Yes. Thanks to the durability of aluminium and a high-quality paint coating, all our fences are resistant to weather conditions.

Question 30

Are modern fence designs available?

Accepted Answer

At Euro Fences we offer modern designs as well as custom models – individual designs created to order.

Question 31

Which gate should I choose for a narrow plot?

Accepted Answer

For a plot with limited space, we usually recommend solutions such as a bi-folding or double-leaf gate. However, it all depends on the terrain of the particular property.

Question 32

Does the gate automation work during a power outage?

Accepted Answer

Automation from reputable manufacturers also allows the gate to be opened manually. This is crucial in the event of a power supply failure.

Question 33

Is the automation resistant to frost, rain and high temperatures?

Accepted Answer

Yes, the automation we use when installing our fences copes very well with external conditions.

Question 34

What is a multimedia mailbox pillar?

Accepted Answer

A multimedia mailbox pillar is a structure that perfectly replaces traditional letterboxes. By combining several functions (including a personalised address, a pass-through mailbox and a Paczkoport parcel locker), it becomes a showcase for the fence and the entire home.

Question 35

What functions can a multimedia pillar perform?

Accepted Answer

An aluminium multimedia pillar is equipped with a video intercom, a pass-through mailbox, the street name, LED lighting and a Paczkoport parcel locker. It is therefore a modern entrance station for your home.

Question 36

Is individual configuration of the pillar possible?

Accepted Answer

Yes, not all functions of the multimedia pillar are necessary. We tailor our pillars to the specific needs of the client.

Question 37

Can the pillar be installed next to an existing fence?

Accepted Answer

Yes, every pillar we make is perfectly matched to the style and colour of the fence.

Question 38

Do you offer pillars made to measure?

Accepted Answer

In addition to the standard dimensions of multimedia pillars, we also offer those made to individual measurements.

Question 39

What are bi-folding gates and where are they used?

Accepted Answer

Bi-folding gates consist of interconnected segments that fold one against the other as the gate opens. They are used where the plot space is limited and the entrance width is small.

Question 40

What are the advantages of bi-folding gates compared with sliding and double-leaf gates?

Accepted Answer

The main advantage is the saving of space and the possibility of installation in conditions with limited property volume. Another advantage is the practicality and speed of opening this type of gate.

Question 41

Does a bi-folding gate take up less space than a sliding gate?

Accepted Answer

Yes, a folding gate takes up less space compared with a sliding gate.

Question 42

Does installing a roof require foundations?

Accepted Answer

Yes, the minimum is point foundations at the location of the posts.

Question 43

Is the roof installed in a single day?

Accepted Answer

Yes, for the majority of orders the roof installation takes one day.

Question 44

What should be prepared before installing a terrace roof?

Accepted Answer

Before every installation, suitably strong foundations for the load-bearing posts are required. The foundation can be made at points or across the entire area of the structure.

Question 45

Can the roof be extended in the future?

Accepted Answer

Yes, our roofs can be extended with additional modules at any time.

Question 46

Does an aluminium roof require a permit?

Accepted Answer

Please note: the following applies to the regulations in force in Poland. A roof up to 35 m², which is set on posts as a free-standing or domestic structure and does not affect the building's load-bearing structure, requires neither a permit nor a notification. A roof from 35 m² to 50 m² requires notification at the relevant District Authority (Starostwo Powiatowe). The office then has 21 days to raise an objection. A lack of response means so-called tacit consent. A roof over 50 m², or full enclosure, requires a building permit.

Question 47

Can the roof be attached to an existing building?

Accepted Answer

Yes. In that case, we install the pergola against the wall.

Knowledge Base

Orders & Process